The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Clarify details of loyalty programs.
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Identify and review organisational information relating to loyalty programs. Completed |
Evidence:
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Identify customer eligibility criteria and benefits for different loyalty programs. Completed |
Evidence:
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Identify specific terms and conditions of different loyalty programs. Completed |
Evidence:
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Promote participation in loyalty programs.
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Develop relationships with customers to identify eligibility for different loyalty programs. Completed |
Evidence:
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Explain benefits, terms and conditions of loyalty programs to eligible customers. Completed |
Evidence:
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Assist customers with loyalty program enrolment documentation. Completed |
Evidence:
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Process loyalty program documentation according to workplace procedures. Completed |
Evidence:
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Offer loyalty rewards.
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Identify personal responsibility and limitations in relation to offering rewards for customer loyalty. Completed |
Evidence:
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Identify, and develop relationships with, regular customers and offer appropriate rewards for repeat business according to store policies. Completed |
Evidence:
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Identify, and develop relationships with, new repeat customers and offer appropriate rewards for repeat business according to store policies. Completed |
Evidence:
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Review customer responses to loyalty programs.
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Consider outcomes of loyalty program promotion to eligible customers and discuss potential for improvement with relevant staff. Completed |
Evidence:
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Consider outcomes of offers of loyalty rewards to regular and new repeat customers and discuss potential for improvement with relevant staff. Completed |
Evidence:
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Apply suggested improvements to build customer loyalty as directed by relevant staff. Completed |
Evidence:
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